City of Benton Harbor Customer Survey
What municipality do you reside ?
City of Benton Harbor
Benton Township
St. Joseph Township
Other
Are you able to reach us on the first call?
Almost Always
Most Times
Sometimes
Seldome Never
Never
Are your messages received by the appropriate person?
Almost Always
Most Times
Sometimes
Seldome Never
Never
Are your phone calls received in a courteous and professional manner?
Almost Always
Most Times
Sometimes
Seldome Never
Never
Are you phone calls returned in a timely manner?
Seldome Never
Sometimes
Most Times
Almost Always
Never
Does staff respond promptly to your request?
Almost Always
Most Times
Sometimes
Seldome Never
Never
Do you feel staff understands your particular concerns?
Almost Always
Most Times
Sometimes
Seldome Never
Never
Does staff demonstrate flexibility in handling your concerns?
Almost Always
Most Times
Sometimes
Seldome Never
Never
Do you feel staff has the expertise to assist you in resolution of problems?
Almost Always
Most Times
Sometimes
Seldome Never
Never
Does the City provide quality service to you?
Almost Always
Most Times
Sometimes
Seldome Never
Never
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