CITY OF BENTON HARBOR
CUSTOMER SURVEY
Please take a few moments to complete the attached survey.  The purpose the survey is to help us
determine how we can improve our service to you.
What municipality do you reside ? (Please check the correct municipality)
	City of Benton Harbor_____		Benton Township_____	St. Joseph Township_____		Other________
					ALMOST	MOST	SOME-	SELDOM
					ALWAYS	TIMES	TIMES	EVER	NEVER
RECEPTION AND REFERRAL
1	Are you able to reach us on the first call?
2	Are your messages received by the appropriate
	person?
3	Are your phone calls received in a courteous and
	professional manner?
4	Are you phone calls returned in a timely manner?
PROFESSIONAL CAPABILITIES
5	Does staff respond promptly to your request?
6	Do you feel staff understands your particular
	concerns?
7	Does staff demonstrate flexibility in handling
	your concerns?
8	Do you feel staff has the expertise to
	assist you in resolution of problems?
9	Does the City provide quality service to you?
COMMENTS:
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RETURN TO:		City of Benton Harbor		Email Address:	bentonharborcity.com
		200 E. Wall Street
		Benton Harbor, MI 49022